Refund policy

Entry Refunds
Refunds may only be requested in cases where multiple entries were purchased by mistake. Each request is considered individually, and the final decision is made by the SBA team. To submit a request, please contact: hello@smallbusinessawardsuk.co.uk

Please note that entrants are not entitled to a refund if they do not place at the annual awards.

Damages and Issues
If there are errors on your certificate, such as incorrect name, placement, or other details please contact: hello@smallbusinessawardsuk.co.uk

We are proud to say that none of our certificates are automated and are instead, designed and personalised by our graphics design team. If you encounter any errors with your certificate, our team will be happy to overlook and amend any changes needed.

Exchanges
To obtain a different item, the fastest process is to cancel or return the original order. Once accepted, a separate purchase can be made for the replacement item.

Event Ticket Refunds
Tickets for The UK Small Business Awards events are non-refundable and relate solely to attendance at the live event. Ticket purchase does not guarantee award outcomes, and all sales are final.

The cost of a ticket includes:

• Delegate and venue fees
• Catering fees
• High-quality staging and production
• Professional photo opportunities
• Videographer and photographer services
• Artists, hosts, and entertainment
• Event security, service, and staffing

As the ticket cost is already allocated to cover these services and event production, we are unable to offer refunds. The awards process is independent of event attendance, ensuring all participants have an equal opportunity to achieve recognition.